This Charter explains the rights and obligations of Taxpayers as provided in the tax laws with a view to promote the existing relationship between TRA and Taxpayers.

The Charter stipulates the fundamental service standards that will be implemented to achieve quality service delivery through adopting tax administration best practices, which allows the partnership with taxpayers/stakeholders to grow and thereby improve tax administration. 

It is expected to build a customer service culture that strengthens partnership between TRA, taxpayers and other stakeholders for the benefit of both parties.